About Me

Partnered with key leaders to deliver strategically aligned solutions that contributed to Sysco’s $600M growth goal and industry-leading customer experiences

• Selected to participate on transformative operations leadership team; responsible for defining our customer journey and strategies that enabled the organization to serve in entirely new ways
• Led the design and deployment of people, process, and technology solutions for corporate and field sales functions
• Functioned as business partner for customer-facing technology, which included a new online shopping experience and enhancements to popular customer applications
• Served as Global Business Product Owner for Sales Cloud, working in partnership with Marketing and Service Cloud Product Owners to maximize CRM investment for over 14,000 licensed users
• Represented the business on various steering committees; charged with financial stewardship, governance, and value acceleration across our global footprint
• Managed senior associates responsible for sales enablement, strategy and execution, stakeholder engagement, proof of concept design, solution deployment, and field training and support

Senior Director, Sales & Marketing Business Transformation, 2009 – 2014

Selected by the Executive Vice President of Transformation to lead the Sales and Marketing scope for Sysco’s largest, center-led business transformation

• Led the design and build of industry-leading Ecommerce application and order capture capabilities for our most important personas: national account customer and sales associate
• Managed Prospect-to-Customer and Order-to-Delivery transformation scope with cross-functional touchpoints to over 16 program teams
• Directed 40+ functional, technical, and offshore associates with responsibility for project value creation in exchange for $100M+ budget
• Engaged customers on location to co-solution; observed technology interactions, discussed pain-points, ideated on features and functions, tested new capabilities, and trained end users

• Managed consulting teams for multimillion-dollar strategic accounts with responsibility for relationship management, business development and project execution
• Supported sales, procurement, inventory and warehouse management, customer service, human resources, and strategy functions for clients such as McDermott, Bayer Chemicals, Kellogg Brown and Root

• Delivered against management objectives by decreasing expense 60%, decreasing cycle-time 30% and increasing productivity 70%
• Established emergency cross-functional issue resolution department that decreased $80M unbilled backlog by $10M within 8 weeks of forming