Profile

SUMMARY

Fortune 100 Leader Experience | Digital Business Transformation | Customer Relationship Management | e-Commerce | Sales Enablement | Strategy & Execution | Technology Implementations | Agile Practitioner

I am a passionate and results-obsessed business leader who has helped a diverse portfolio of organizations execute their strategies, achieve their objectives, and reimagine the way they do business. With a valuable mix of business, technology and consulting experience spanning 22 years, I love collaborating on fit-for-purpose solutions that deliver mission-critical value for your business and customers. I am your “roll-up the sleeves” partner with a proven track record of success in the roles, functions, and large, complex initiatives I consult on.
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EXPERIENCE

2019 – Present
MELISSA CLARK CONSULTING

Digital Transformation Advisor

Fortune 200 client on a multi-year transformation journey to become a leading customer-centered technology company.

Working with the Digital Innovation team to drive a customer-obsessed culture that delivers effortless experiences. With a value-creation mindset that loves challenging the status quo, exploiting technology investments, and embracing the art of the possible, I am a trusted “got to” for help with getting the job done.

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2009 – 2018
SYSCO CORPORATION

Senior Director, Sales Strategy and Operations

Fortune 100 Business Leader
Senior Director, Sales Strategy and Operations, 2014 – 2018

Partnered with key leaders to deliver strategically aligned solutions that contributed to Sysco’s $600M growth goal and industry-leading customer experiences

  • Selected to participate on transformative operations leadership team; responsible for defining our customer journey and strategies that enabled the organization to serve in entirely new ways
  • Led the design and deployment of people, process, and technology solutions for corporate and field sales functions
  • Functioned as business partner for customer-facing technology, which included a new online shopping experience and enhancements to popular customer applications
  • Served as Global Business Product Owner for Sales Cloud, working in partnership with Marketing and Service Cloud Product Owners to maximize CRM investment for over 14,000 licensed users
  • Represented the business on various steering committees; charged with financial stewardship, governance, and value acceleration across our global footprint
  • Managed senior associates responsible for sales enablement, strategy and execution, stakeholder engagement, proof of concept design, solution deployment, and field training and support

Senior Director, Sales & Marketing Business Transformation, 2009 – 2014

Selected by the Executive Vice President of Transformation to lead the Sales and Marketing scope for Sysco’s largest, center-led business transformation

  • Led the design and build of industry-leading Ecommerce application and order capture capabilities for our most important personas: national account customer and sales associate
  • Managed Prospect-to-Customer and Order-to-Delivery transformation scope with cross-functional touchpoints to over 16 program teams
  • Directed 40+ functional, technical, and offshore associates with responsibility for project value creation in exchange for $100M+ budget
  • Engaged customers on location to co-solution; observed technology interactions, discussed pain-points, ideated on features and functions, tested new capabilities, and trained end users

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2005 – 2009
BEARINGPOINT BUSINESS CONSULTING

Management Consultant

Delivered business advisory services that included strategy, organizational change management, ERP implementation, M&A integration planning and business process improvement

  • Managed consulting teams for multimillion-dollar strategic accounts with responsibility for relationship management, business development and project execution
  • Supported sales, procurement, inventory and warehouse management, customer service, human resources, and strategy functions for clients such as McDermott, Bayer Chemicals, Kellogg Brown and Root

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2003 – 2005
RELIANT ENERGY

Operations Manager

Led front and back-office operations improvement effort post deregulation

  • Delivered against management objectives by decreasing expense 60%, decreasing cycle-time 30% and increasing productivity 70%
  • Established emergency cross-functional issue resolution department that decreased $80M unbilled backlog by $10M within 8 weeks of forming

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2000 – 2003
ARTHUR ANDERSEN

Management Consultant

Designed and implemented tailored change management solutions for clients undergoing large-scale transformation

Supported sales, contract management, billing, customer service and HR functions for clients such as Reliant Energy and Waste Management

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1997 – 2000
BOUTIQUE CONSULTING FIRM

SAP Consultant

Worked with companies implementing SAP with focus on Materials Management, Plant Maintenance and Sales & Distribution modules

Supported procurement, inventory and warehouse management, plant maintenance and sales functions for clients such as George Weston Foods (Australia), The Coca-Cola Company, WW Grainger, PSE&G

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CERTIFICATES

MY SERVICES

Digital Business Transformation

crm

Customer Relationship Management

monitor

E-Commerce

online-shopping

Sales Enablement

process

Strategy & Execution

data-management

Technology Implementations

MY SKILLS

Communication

Communication

Team Lead

Team Lead

Marketing

Marketing

Strategy & Execution

Marketing

Technology Implementations

Strategy & Execution

Sales Enablement

Sales Enablement